Privacy policy
Last updated: 4 November 2026
This policy explains what information Kissa-e-Kundan collects through kissaekundan.com and how we use it.
Information we collect
- Order details: your name, phone number, email address, delivery address and what you ordered.
- Account details: if you create an account, your name, email address and a securely stored password, plus your saved addresses and wishlist.
- Payment details: if you pay by Easypaisa, JazzCash or bank transfer, the transfer details you send us. We do not collect card details.
- Messages and reviews: what you send us and any reviews you submit.
- Technical information: basic security and request records.
How we use it
We use your information to process and deliver orders, confirm cash on delivery orders by WhatsApp or phone, provide customer care, handle returns and refunds, keep the website secure, and meet our legal duties.
Cookies
We use essential cookies to keep you signed in, remember your cart and protect the website. We do not use advertising cookies on this website.
Who we share it with
We do not sell your information. We share only what is needed with:
- courier companies, to deliver your order;
- service providers that run our website, such as Cloudflare for hosting and storage; and
- authorities, where the law requires it.
How long we keep it
We keep order records for as long as we need them for customer care, accounting and legal purposes. Other information is kept only for as long as it is useful for the reason it was collected.
Your choices
You can ask us to see, correct or delete your personal information. We may need to keep some order records where the law requires it.
Contact
For any privacy question, email kissaekundan@gmail.com or write to Kissa-e-Kundan, Aminpur Bazar, Clock Tower, Faisalabad, Pakistan.
We may update this policy. The date at the top shows when it last changed.