Returns & refunds
We want you to love what you ordered. If something is not right, please tell us and we will do our best to put it right.
What you need to do
- Contact us within 3 days of delivery.
- Send us your unboxing video: a video of the parcel being opened, recorded from the sealed parcel onwards.
- Include your order number and tell us what the problem is.
An unboxing video is required for every return or exchange request. We cannot accept a request without one, so please record a video when you open your parcel.
Items must be unused and in their original packing. This does not apply if an item arrives damaged or we sent the wrong item.
How we resolve it
Once your request is approved and we have received and checked the item, you can choose either:
- an exchange, subject to stock; or
- a refund to your bank account.
We send refunds within 3 to 5 working days of receiving and checking the item.
Return courier charges
- If an item arrives damaged or we sent the wrong item, we pay the return courier charge.
- For any other return, you pay the return courier charge.
Product images
Our product images are representative. Stone arrangement, stone count and packaging may differ slightly from the image.
Start a request
Contact us on WhatsApp or by email. We are here Monday to Saturday, 11am to 7pm.